RETURNS / EXCHANGES
If there are any errors in your shipment, customer notice must be notified within 24 - 48 hours of shipment receipt. You may contact (631) 923-2545, email us at firstname.lastname@example.org.
*Please note that it takes up to 7 days for RUNWAY & ROSE to process all incoming orders.
Returns & Exchanges Procedures
Please note our policy. Full refunds for online purchases are allowed up to 14 days from the delivery date. Items received after 14 days will not be accepted. Runway & Rose reserves the right to not accept a refund outside a 14 day period, so please make sure that you return unwanted items within the allotted time frame.
Returned merchandise should not be worn, altered, or washed, they must be returned with the tags still attached. Returned items that do not meet the latter criteria or are deemed non-returnable, will be denied.
In the month of December we will offer 1 month to place returns for the holiday season.
Return Items by Mail:
Please mail all returns to:
276 Main St
Huntington, NY 11743
When returning items by mail:
Send the package via UPS or insured U.S. Postal Service to the address indicated on your packing slip. When returning or exchanging please include a copy of your invoice in the box, circle the items on the front being returned, and fill out the reasons on the back.
Runway & Rose will not be held responsible for lost or damaged packages that you have returned; in order to ensure both our customers happiness and our own please make sure to ship all returns and exchanges through a traceable carrier. Please allow 7-10 business days for the return transit time. Please allow 3-5 business days for refunds to be issued to your account, upon receipt.
*Shipping and Handling charges are not refundable.
Exchanges can be made at our Huntington location within 14 days of delivery. However, all exchanges for online orders must be called in (631-923-254) and approved by our Internet Department. Please have a receipt copy as well as all merchandise in original condition. Store credit may be given (valid up to 1 year).
Non-Returnable/ Non-Exchangeable Items:
The following items are non-returnable. Credit will not be issued for the following:
- All items purchased on final sale
- Any Accessories